Your Own Personal Tech Person, Always There When
You Need One
A Tech Care Plan means you'll never face a tech problem alone —
with a dedicated expert who knows you, your home, and your
devices.
Technology shouldn't feel like a burden
Our Tech Care Plans are designed for people who want the peace of mind of
having a trusted, patient tech expert on call — without the stress of finding
help every time something goes wrong. John gets to know your setup
personally, so when you call, there's no starting over from scratch.
P L A N O N E
Essential
Reliable help, when you need it
$500
billed quarterly · ~$167/month
4 hours included · $125/hr effective rate
✓ 4 hours of in-person or remote support per quarter
✓ Priority scheduling over hourly rate clients
✓ Same trusted technician every visit
✓ Phone and text support 7 days a week
✓ In-person service Wed, Thu, Fri & Sunday
✓ Additional hours available at plan rate
P L A N T W O
PRIORITY
Our most trusted relationship
$875
billed quarterly · ~$292/month
7 hours included · $125/hr effective rate
✓ 7 hours of in-person or remote support per quarter
✓ Priority scheduling - always first in line
✓ Same trusted technician every visit
✓ Direct phone and text access to John, 7 days a week
✓ In-person service Wed, Thu, Fri & Sunday
✓ Seasonal tech check-in each quarter
✓ Additional hours available at plan rate
P L A N T H R E E
CONCIERGE
Complete peace of mind
$1,500
billed quarterly · ~$500/month
12 hours included · $125/hr effective rate
✓ 12 hours of in-person or remote support per quarter
✓ Next available service day response guarantee
✓ Dedicated personal tech advisor — John directly
✓ Phone & text access 7 days a week, same day response*
✓ In-person service Wed, Thu, Fri & Sunday
✓ Annual whole-home technology audit
✓ Smart home setup, integration & ongoing management
✓ Extended family device support included
✓ Multi-property coverage — primary & secondary homes*
✓ Priority emergency support
✓ Additional hours available at plan rate
*John is available by phone or text 7 days a week and responds within the same business day to any message received
before 4pm EST. Messages received after 4pm EST may be responded to next day.
* Multi-property coverage applies to properties within Elevate Tech LLC’s standard service area (greater Charleston, SC). In-person travel to properties outside the service area is the responsibility of the client and will be arranged and billed separately prior to scheduling.
★ Custom plans available for clients with elevated needs — ask about our private arrangements.
What every plan includes, no matter which you choose
🤝
One Person, Always
You'll always work with John— never a different technician or a call center.
💬
Plain English, Always
No jargon, no rushing. Every explanation is clear, patient, and at your pace.
🏠
In Your Home
Support comes to you — no dropping off devices, no driving anywhere.
🔒
Honest & Trustworthy
No upsells, no pressure. Just
straightforward help from someone you can count on.
Questions We Hear Often
When are you available?
John is available by phone or text 7 days a week and responds within the same business day to any message received before 4pm EST. Messages received after 4pm EST will be responded to next day. In-person service is available Wednesday, Thursday, Friday, and Sunday. Many issues can be resolved remotely on the same day.
What if I use more hours than my plan includes?
Additional hours are billed at your plan’s rate of $125/hour — no surprises. John will always let you know before going over your allotment.
Can I change my plan after I start?
Absolutely. You can upgrade your plan at any time. Downgrades or cancellations require a 30-day written notice before the next billing period. This includes email or text message. We’ll prorate any difference and apply it to your next billing period.
Do unused hours roll over?
Hours reset each quarter. Think of it as having your tech person on retainer — the value is in the availability and relationship, not just the hours themselves.
Does the Concierge plan cover my second home or vacation property?
Yes — the Concierge plan includes multi-property coverage for primary and secondary homes within our standard service area (greater Charleston, SC). For properties outside the area, we’re happy to help remotely or in person, but travel costs are the client’s responsibility and are arranged separately.
What areas do you serve?
We serve Charleston and the surrounding areas including West Ashley, Mount Pleasant, Daniel Island, Summerville, Kiawah Island, Seabrook Island, John’s Island, James Island, and Folly Beach.
I’m not sure which plan is right for me — can I talk to someone first?
Of course. Call or text John directly at 843.345.2869 and he’ll help you figure out which plan makes the most sense for your situation — no pressure, no sales pitch.
Call or text John directly. No sales pitch, no jargon — just a conversation about what would actually help.
843.345.2869 · contactus@elevatetechllc.com · ElevateTechLLC.com
*All plans billed quarterly. Annual billing available with 5% discount.